Collection and Storage of Personal Data
Werribee Spinal Centre collects majority of your personal information when you contact us directly, by phone, email, fax, letter, via the Werribee Spinal Centre website, or during your visit to Werribee Spinal Centre, and any registration you make to receive information, including via email newsletter sign up. As well as collecting information directly from you, there may be occasions when we collect information about you from a third party.
The personal information which Werribee Spinal Centre collects and holds includes but is not limited to:
Your name, address, email address, gender, date of birth, occupation, contact information, emergency contact information, your health care professional, medical and personal history, billing and purchase history.
All personal information collected is stored and secured in a lockable storage unit, within a secured premise. Patient information is also stored electronically on a secure server within the Werribee Spinal Centre premise, as a back up to the paper copy. Sensitive payment information such as credit card details are not stored either manually or electronically.
On consultation with Werribee Spinal Centre paper based documents are completed by each patient, independent of the health practitioner, if they are over the age of 18 and of sound mind to do so. If an interpreter, or clarification is required to complete the form to the best of their understanding, the patient is to notify the health practitioner as early as practically possible. If the patient is under the age of 18, their legal guardian is to provide the information, with the minor’s consent.
Should the health practitioner require further clarification of information offered by the patient, with patient consent, clarification will be sought from their doctor or other health professional.
Werribee Spinal Centre will only disclose information in accordance with the Privacy Act. This means personal information may be disclosed:
- for the purposes for which we have advised it has been collected, and for purposes that the individual would reasonable expect;
- where we have the consent of the individual to do so;
- for law enforcement or regulatory purposes
- under other circumstances where permitted under the Privacy Act
The patient’s medical and personal information obtained by Werribee Spinal Centre will not be disclosed for direct marketing purposes or to any overseas recipients.
Information collected via our website
Users can Werribee Spinal Centre’s website without revealing who they are or other personal information. Werribee Spinal Centre will not collect any personal information about visitors to this website except when they knowingly provide it via the contact us links. Information may be collected for statistical, reporting and maintenance purposes when visiting Werribee Spinal Centre’s website. This information is used to administer and improve the performance of Werribee Spinal Centre’s website and will not be used to identify you.
Werribee Spinal Centre may use “cookies” on the Werribee Spinal Centre website. These are small text files, which are placed on your hard drives by some websites to store information. Cookies are used as a means for our website to remember your preferences and are thus designed to improve your experience. Cookies may collect and store personal information about you. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Just check with your browser on how to do so.
If a patient chooses to complain about a breech of the Australian Privacy Principles, they are to complete an online Privacy Complaint form, offered by the Office of the Australian Information Commissioner (OAIC). Werribee Spinal Centre will respond as directed by their lawyer.